Right now, I’m supposed to be on a plane to Dublin. Instead, I’m sitting at the Hilton in the Chicago O’Hare airport.
I should have realized the trip out was going to suck when I realized I forgot my North Face jacket halfway down our street, so we had to turn around.
*Before I go on, take note that our trip is on two separate itineraries- one from Kansas City to Chicago on United, then Chicago to Dublin on Aer Lingus. The reservations were completely separate.
We get to Kansas City on time, check in, no problem. I was in front of my dad in the security line, with a pilot in front of me. This dumbass leaves one of his mini-suitcases on the table like ten feet from the x-ray machine, and he goes through the metal detector all while TSA is screaming, “who’s bag is this?!” until he finally answers that the bag is his.
It didn’t register with me that this guy was a pilot. I really thought nothing of it, just some distracted guy that forgot he had another bag, whatever.
So Dad and I are waiting in the airport, la la la, when they announce the plane arriving from Chicago is delayed. Wonderful, but such is life, and we should still have time to make the Dublin flight.
After we get to the end of the runway, the pilot announces we have to turn back around and head to the gate to refuel. We have to reroute because of weather, and the fuel level is too low.
WHAT?!??! They shove us quickly onto the CRJ plane (so it isn’t like it’s a 747 taking up a lot of gas), get us out to the runway, and we have to go BACK to REFUEL?! We sat on the runway for maybe five minutes! Are you seriously telling us you have to make SUCH a reroute that it’ll take that much fuel? Wait, you DIDN’T REFUEL?!?!??!?!
Needless to say, my father was furious. He used to fly personal planes and is very well-read on FAA/TSA regulations. According to him, something about the timing is screwy. The airline has to tack on an additional fourty-five minutes to the flight to allow for refueling, etc. Well, the plane arrived in Kansas City around 3:20pm and we were out on the runway by 3:45pm. Dad now figures that the explanation the airline might give is, “oh, we had a full tank coming from Chicago, so we’re fine to get back.” But okay, that does NOT explain why people were still getting off the plane while we were getting on, and it certainly does not sit well with the customers that they would just go out again without refueling. I don’t know about you, but I don’t want a plane that leaves without refueling, because I have had times where the pilots would have to take us to another airport for one reason or another… and not just because of weather.
Clearly, we missed our Dublin flight because we had to go back and sit for thirty-forty minutes waiting for fuel. We raced through O’Hare, switching from Terminal 1 Concourse C to Terminal 5 (not a small feat) and still missed the plane. Dad and I knew we would, but we still got to Aer Lingus and talked with the flight agents, who informed us that the next flight is tomorrow, and they could easily and happily rebook us. They told us to go back to the United desk and ask to speak with a supervisor to get them to pay for a hotel, since the refueling issue was a mechanical problem.
We head back to Terminal 1 to talk with the United people. The first agent we run into was so kind and funny, she got the supervisor for us. The supervisor told us to talk to another agent to see what they listed as the reason the flight was delayed. That agent called the air traffic tower, who said the pilots had needed to reroute around weather. (Keep in mind weather in Kansas City and Chicago was beautiful, and the flight was as smooth as a baby’s butt.) Therefore, even though the refueling was their problem, they were not going to give us a hotel, but instead, sure we could have a $39 off one of their shitty hotels for all the time we spent explaining and waiting for help.
The pilot that left his suitcase in front of me in security in Kansas City comes into play like this: my dad was watching him the whole time, and when he got on the plane, he was obviously distracted, since he left his damn suitcase and blocked the whole security line. He got off the plane distracted. He needed to refuel because of “rerouting.” Umm, I know it’s not just us that feels this is fishy and irresponsible!
United used to be wonderful. Now, I don’t think I am ever going to feel comfortable flying with them again. My dad is contacting the FAA to report the pilot, and I think something needs to be done to hold United responsible for not only putting our safety at risk, but also for not owning up to it.
Here’s the timeline for our flights:
Kansas City to Chicago:
Flight 7059, United Express/Mesa Airlines.
Board: 2:57pm, Depart: 3:17pm, Arrive: 4:59pm
Chicago to Dublin:
EI 124, Aer Lingus.
Depart: 6:50pm
Actual time that flight 7059 took:
Board: about 3:20pm, Runway: 3:45pm, Depart for good: 4:30pm, Arrive: 5:40pm